RemoteSupport Console
Sign in
Remote computers
every computer running the RemoteSupport app · screen controlServers with the Support Agent
auto-refreshes every 30 sRemote sessions
who connected to a computer, and for how longMy account
Change my password
Changing it signs you out everywhere, including here.
My authenticator
A new secret replaces the old one at once — scan it before you leave this page. Recovery codes work once each, in place of a code from the app.
Company
what customers see on reports and in emailsLogo
PNG or JPEG, up to 512 KB. SVG is refused on purpose: it can carry script, and it would be served from the same address as this console.
Backups
unattended, encryptedEach copy is the same sealed bundle the export produces, so a backup left on a
share or a memory stick is encrypted rather than a plain file of password hashes. The
passphrase comes from Backup:Passphrase in configuration, never from this page:
a passphrase stored beside the copies it protects would be decoration.
Export and import
admin onlyTake a copy
Without secrets you get readable JSON: who exists and what they may do, with
nothing that could sign anyone in. With secrets you get a sealed .rsbundle —
keep the passphrase somewhere other than the file, because without it the file is nothing.
Put one back
Importing only adds and updates — nothing is ever deleted, so an old file cannot quietly remove a customer created since.
Customers
admin or account managerInvite a customer
App versions
what is on the server, and who may install itPut a build on the server
It is stored under a name composed here from the package and the version, checked to be a Windows installer, and published to nobody until you say so.
Oldest version anyone may install
Raising this stops a build being installed anywhere, including on computers held on it. Leave the version empty to remove the limit.
Defaults for everyone
Hold one customer on a version
One version per package — an account can be held on a Quick Support build and a different unattended-host build at the same time. Press Load first: Save writes everything on this form, so saving a blank one clears what was there. An empty version means not held (they get the newest they are allowed).
Hold one computer on a version
For the machine that cannot move with the rest. A computer's own hold wins over its account's.
Apply to many at once
Fifty customers is where one form at a time stops being reasonable. This sets only the fields you fill in and leaves everything else alone. Press Preview first — it says how many would change, and changes nothing.
Tell customers a build is waiting
Emails only the accounts actually allowed that build — telling somebody about something they cannot have is how people learn to ignore you. Counted first.